Orders in four places
WhatsApp, marketplace panel, phone and email. Someone consolidates them by hand every evening.
- Home
- Industries
- Retail & E-Commerce
AI automation for retail, distribution and e-commerce
Orders arrive on WhatsApp, a marketplace, a phone call and occasionally a paper chit. Stock lives in a different system from the orders. We connect them and automate the messages in between.
What this usually costs you today
Four things we hear in almost every first conversation in this sector.
Stock-outs discovered at packing
The order is confirmed, then the item is not there, then the customer is told.
Where is my order?
The single most common message your team answers, all day, every day.
Repeat buyers not approached
A customer who bought monthly stops, and nobody notices for a quarter.
The flow we automate
Each step is a handover today. Each one is a place where something gets dropped.
- OrderWhatsApp, marketplace, phone, web
- CapturedOne list, deduplicated
- Stock checkAvailability confirmed
- ConfirmedCustomer told, invoice raised
- PackedDispatch prepared
- ShippedTracking shared automatically
- DeliveredFeedback requested
- RepeatReorder nudge at the right time
What we build for retail & e-commerce
Most clients start with one of these and add the next once it is earning its keep.
Order intake from every channel
Orders from WhatsApp, marketplaces, phone and your website land in one list, with the customer matched to an existing record.
- Marketplace order sync
- WhatsApp orders parsed into line items
- Duplicate orders caught before packing
Stock and reorder alerts
Availability is checked at order time and reorder alerts go out before a fast mover runs dry.
- Live availability where the system supports it
- Reorder level alerts by item
- Slow and dead stock reported
Order status on demand
Customers ask and get an answer immediately, with tracking, without occupying a person.
- Status by WhatsApp and website
- Courier tracking pulled in
- Escalation for genuine problems
Delivery and dispatch updates
Shipped, out for delivery and delivered updates go out automatically with the docket number.
- Courier integration where available
- Delivery confirmation logged
- Failed delivery flagged for action
Repeat purchase and win-back
Customers who buy on a cycle are reminded at the right point, and those who have gone quiet are approached.
- Reorder nudges based on purchase history
- Win-back for lapsed customers
- Offer campaigns by segment
Distributor and dealer workflows
Dealer orders, credit limits, schemes and statements handled without a daily phone queue.
- Dealer ordering by WhatsApp
- Ledger and outstanding on request
- Scheme communication in bulk
Questions from this sector
We sell on Amazon and Flipkart as well as our own channels.
Marketplace orders can be pulled into the same order list as your direct orders, so stock and dispatch are managed once instead of per channel.
Our customers order in loose language on WhatsApp.
That is exactly what the extraction is for. The agent reads the message, proposes the line items, and asks the customer to confirm anything ambiguous before the order is created.
Do we need to change our billing software?
No. We connect to what you use for billing and inventory rather than replacing it.
Let us map your version of this
No two businesses in this sector run the same way. Tell us how yours works and we will show you which part is worth automating first.